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FAQs

Have questions about Vonage for Home?

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Setting up Vonage
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Yes. To use Vonage you'll need a broadband connection, a home phone, and a Vonage Box™ which we'll send to you when you sign up.
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Most phone numbers can be transferred to Vonage. See our plans page for more information.
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You can still use Vonage's services as a second phone line.
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You can choose your area code and phone number with our premium plans.
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Simply select a premium plan and choose your area code and number in the checkout process.
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They differ from numbers beginning '01' and '02' in one important respect - they are non-geographic; that is to say an '03' number may be used anywhere in the UK.

Calls to '03' numbers are charged at standard UK National Rate - exactly the same cost as calls to numbers beginning '01' and '02'. Numbers beginning '03' are not premium rate numbers.
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No. Calls to '03' Numbers are charged by all operators at exactly the same price as calls to '01' and '02' numbers.
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We deliver your Vonage Box™ to you within 48 hours of you signing up. Then you simply plug in to your existing broadband and your standard home phone and you're able to make calls straight away.
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Unlike many landline phone providers, with Vonage you only pay for your call plan and any calls made outside the plan. There are no Vonage charges for line rental.
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See here for our activation and disconnection fees.
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Vonage moves with you. Just plug in your Vonage Box™ the same way, wherever you are. Your number stays the same and you'll carry on making calls with your plan.

Using Vonage
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Features are more than 20 options which help make your communications easier, most of which are inclusive so you don't have to pay extra. Check out our full range of calling features here.
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With our unlimited* call plans you can make unlimited calls to UK landline numbers starting with 01, 02 and 03. You can also make unlimited calls to geographic landline numbers in other countries in our unlimited international calls plans and to mobiles where specified.
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You can check the rate for any call on any plan by going to our rates page.
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Calls to UK mobiles are dependent on your plan. You can check the rates for your chosen call plan here.
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With our unlimited* international call plans, many international landline and mobile numbers are included. You can check the rate for calling a particular country here.
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You do have to pay for calls to these types of numbers. Our rates are very competitive. Click here to search our rates to any UK number.
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A call set-up fee is a small charge made for any call outside of your allowance. You are not charged a call set-up fee for any calls made which are included in your call plan.

Mobile app
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Download from this page.
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You can use the Vonage® Extensions® App on up to two smartphones for each Vonage line.
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Simply launch the app on your device and dial either using the dialler in the app or from your existing address book.
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All incoming calls will ring a phone connected to your Vonage box (when connected) and the Extensions app, so you can take the call wherever you are.
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Calls made from the app will display your Vonage Telephone number. There is an option within the app to display your mobile number if preferred.
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 There may be data charges from your mobile operator.
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No, the Vonage® Extensions® App automatically uses your existing address book on your smartphone.
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Yes you can. If you are connected to Wi-Fi, simply open the app and dial the number. If you are abroad and use Extensions® over mobile networks, roaming charges may apply, please check with your mobile operator.
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ou can make outbound calls using a UK number and unique access code which is available from your online account.
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Unlimited and inclusive calling applies to UK landline numbers starting with 01, 02, and 03, UK mobiles on all major UK mobile networks (Vodafone, O2, EE, Three, Virgin Mobile (EE), Asda Mobile (EE) and Tesco Mobile (O2)) and international geographic landline numbers and mobiles where specified. A call set up fee (CSF) may apply to calls outside your call plan. Calls outside your call plan are billed per minute, part minutes are billed as whole minutes and are rounded to the nearest whole penny. Calls to service numbers are charged at the advertised service charge plus an access charge. Details of access charges and CSF can be found on our rates page or by calling our call centre on 0207 993 9000. Any minutes used on mobile, tablet or desktop applications (including Extensions) form part of your call plan and will count towards your total usage. Early termination charges and disconnection fees may apply. Broadband required. View our full terms of service here. You can also view our cookies policy here.